Crm, Project Management, Erp, eBusiness. Presenting Sys&Org.
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Crm, project management, eBusiness and Erp software. Italian site version.
Crm, project management, eBusiness and Erp software. English site version.

H - Homepage
Presentation of Sys&Org's activities: Customer Relationship Management, Project Management, Accounting software Erp, eBusiness and Organisation Consultancy. Contains the main menu, news on Project Management, Crm, Erp and Internet business. Future site versions will feature a newsletter subscription option, with the choice of Crm, Project Management or Erp.

C - Company Information
Information about Sys&Org, this site and principal projects.

Our Location
How to get to the Milan office, for anyone interested in Crm, Erp or PM software demos.

Where We Operate
Defining the territory covered by Crm, Erp and eBusiness projects in which Sys&Org is involved.

Our Staff
Background on Sys&Org's Management.

Clients
Profiles of Sys&Org's Crm, Project Management, Erp, eBusiness and Organisation Consultancy clients.

Projects
Non-profit projects in which Sys&Org is involved.

- HBP
Information on the Human Brain Project. The community is developing an open source search engine positioning program.

- HBPA
Information on the Human Brain Position Analyzer program. This software, produced in open source by HBP, allows webmasters and web agencies to control the positioning of sites on search engines.

- Dmoz
Information on and link to the Open Directory Project, managing a huge world-wide directory of human edited sites.

- Stage
Information on the Crm, Erp and Project Management Stage 2002.

Legal Information
Legal information relative to this site.

- Links
Constraints and guarantees about links from this site to producers or suppliers of Crm, Erp, Project Management or eBusiness software.

- Registered Marks
Listing of ownerships of marks, logos and products.

Resource
Articles and discussions about Crm, Erp, Project Management and eBusiness.

- Articles
Articles written by Sys&Org on various web site.

- Discussions
Discussion about various arguments on web forum.

- Links
Links to crm, Erp, eBusiness and Project Management web site.

Information
Sending an email to request company information, details of projects described or for communication about links and trademarks.

Glossary
Glossary of terms and initials appearing in this section.

S - Services Offered
Deals with the terms under which the company operates, describes systems with the advantages and benefits of each and problems to be managed.

Project Management
Introduction to Project Management.

- PM System
Definition of a Project Management System.

o Objectives
Objectives of a Project Management System.

o Components
Architectural, application and organisational components of a Project Management System.

- PM Software
Definition of Project Management Software.

o Functions
Functions required of Project Management Software.

o Features
Features required of Project Management Software.

o Users
Who are the users of Project Management Software?

- Preliminary Analysis
What the Preliminary Analysis is, it's objectives and contents.

- Business Plan
Objectives and contentsof a Business Plan.

- Operative Plan
Description of an Operative Plan.

- PRM
Definition of a Progress Report, and considerations for meetings.

- Project Led Company
Consideration of the project led company.

o Functions
Description of a function based company structure.

o Processes
Description of a process based company structure.

o Situation
Consideration of the current Project Management situation in Italy.

- Sys&Org's Services
Presenting Sys&Org's Project Management Services.

o PM Systems
Running company structural projects through the creation of a Project Management System.

o Organisation
Project Management dedicated to company organisation.

o eBusiness
Project Management dedicated to building organisation and structure suitable for eBusiness.

o Crm
Project Management dedicated to setting up a Customer Relationship Management system.

o Erp
Project Management dedicated to the adoption of Erp software.

o Learning
Microsoft Project learning.

- PM Software
Link to Project Management software pages.

Crm
Introduction to Customer Relationship Management.

- Why Crm
Discussion of why a company might decide to structure itself according to Customer Relationship Management principles.

- Set up
Description of the principal phases in the creation of a Customer Relationship Management System.

- Marketing
The relationship between Marketing and Crm.

o Prospects
The benefits of Crm software in managing potential clients.

o Campaigns
The benefits of Crm software in optimising campaigns.

o Libraries
Managing document template libraries with Crm applications.

o Telemarketing
Automation of telemarketing with Crm software

- Sales
The relationship between Sales and Crm.

o Negotiations
Management of negotiations in a Crm System.

o Tasks
Management of sales tasks with Crm software.

o Clients
The complete client picture with an integrated Erp and Crm system.

- Projects
Managing client projects or commissions in a Crm System.

o Progress
Design of a progress route with Crm software.

o Actions
Planning and tracing of actions through Crm programs.

o Installation
Managing installation and testing along the project route.

o Controls
Description of the possibility of creating management dashboards through Crm software in order to control project progress and critical situations.

- Call center
The call center in the Customer Relationship Management based organisation.

o Contracts
Contract management through Crm software.

o Telephone Calls
Planning of phone calls and the treatment of data through Crm programs.

o Actions
Planning and tracing of actions through Crm programs.

o Controls
Description of the controls possible through Crm applications.

o Renewals
Renewals as a commercial opportunity, thanks to Crm program functions.

o Situation
Advantages of data integration, both pre-sale and post-sale, in the Crm database.

o Knowledge
Information wealth based on cases and appropriate solutions contained in the Crm database.

- Sys&Org's Services
Services which Sys&Org offers to companies interested in Customer Relationship Management.

o Consultancy
Consultancy in the study, analysis and design phases of a Customer Relationship Management System.

o Set up
Organisational and technical support during the set up phases of a Crm system.

o Personalisation
Personalisation of Crm programs.

o Integration
Analysis and realisation of the integration of Crm applications with other company software.

o Training
Training on Crm products and operational support.

o Project Management
Project Management during the running of the project.

- Crm Software
Link to the Crm software section..

Erp
Introduction to managerial Erp software.

- Company Engine
The function of Erp in the modern firm.

- Integration
The need for integration of Erp application base data and other software systems.

- Personalisation
Description of the personalisable aspects in Erp software.

- Set up
Principal aspects of setting Erp software.

- Training
Training for people involved in an Erp application installation.

- Sys&Org's Services
Services which Sys&Org offers to clients interested in Erp software.

- Erp Software
Link to the Erp software section.

eBusiness
Introduction to business on the Internet.

- Sites and Portals
Sites and portals for eBusiness.

- Web Applications
Web applications enabled for eBusiness.

- Electronic Commerce
eCommerce as an eBusiness application.

- Systems Integration
The necessity of integrating software systems in the firm interested in eBusiness.

- Sys&Org's Services
Services which Sys&Org offers to companies interested in any kind of eBusiness.


Company Consultancy
Introduction to various aspects of company organisation.

- Crm
Organisational considerations when adopting Crm software.

- Development
Organisational considerations during the creation of development divisions.

- Service
Organisational considerations during the creation of service divisions.

- Project Management Office
Organisational considerations during the creation of a Project Management System.

- Sys&Org's Services
Sys&Org's organisational consultancy services.

Information
Send email to request information on Project Management, Crm, Erp, eBusiness and company organisation, on Sys&Org's experience in these areas, and on services offered.

Glossary
Glossary of terms and initials found in the Services section.

P - Products
Describes the applications involved in projects managed by Sys&Org. Where possible references are made to the software employed.

Project Management
Introduction to Project Management applications.

- Features
Illustration of the principal features which a Project Management application should have.

- Platform
The idea platform for Project Management Software.

- Integration
The integration features required in a Project Management program.

- Usability
Front end usability of a Project Management application.

- Accessibility
Accessibility features required in Project Management software.

- PM Services
Links to the section which deals with organisation and Project Management services.

Crm
Introduction to Customer Relationship Management applications.

- Features
Description of the general features which Crm software should have.

- Platform
The ideal platform for Crm software.

- Integration
The integration features required in a Crm program.

- Usability
Front end usability of a Crm application.

- Accessibility
Accessibility features required in Crm software.


- Crm Services
Link to the section which deals with organisation and Crm services.

Erp
Introduction to Erp software.

- Features
Description of the general features which Erp software should have.

- Platform
The ideal platform for Erp software.

- Integration
The integration features required in Erp in order to put it truly at the heart of a company.

- Usability
Front end usability of Erp applications.


- Erp Services
Link to the section which deals with organisation and Erp software services.

Systems Integration
Introduction to the necessity of integration of Crm, Erp and eBusiness software systems.

- When
When integration of systems and database is necessary.

- Why
Examination of why it is necessary to integrate Crm software, eBusiness systems, Erp and Project Management applications.

- How
Ways to integrate databases.

Information
Send email to request information about Crm, Erp, eBusiness and Project Management products.

Glossary
Glossary of terms and initials found in the Products section.

N - Network of Partners
Section dedicated to Sys&Org's partners.


Information
Send email to request information on partners, or to propose agreements.

Glossary
Glossary of terms and initials found in this section.

Web site map
CRM, eBusiness, Erp and Project Management

 

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