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H
- Homepage
Presentation of Sys&Org's activities: Customer
Relationship Management, Project
Management, Accounting software Erp,
eBusiness
and Organisation Consultancy. Contains the main menu, news on Project Management,
Crm,
Erp and Internet business. Future site versions will feature a newsletter
subscription option, with the choice of Crm, Project Management
or Erp.
C
- Company Information
Information about Sys&Org, this site and principal projects.
Our
Location
How to get to the Milan office, for anyone interested in Crm, Erp
or PM software demos.
Where
We Operate
Defining the territory covered by Crm, Erp and eBusiness
projects in which Sys&Org is involved.
Our
Staff
Background on Sys&Org's Management.
Clients
Profiles of Sys&Org's Crm, Project Management, Erp,
eBusiness and Organisation Consultancy clients.
Projects
Non-profit projects in which Sys&Org is involved.
- HBP
Information on the Human Brain Project. The community is developing an open
source search engine positioning program.
- HBPA
Information on the Human Brain Position Analyzer program. This software, produced
in open source by HBP, allows webmasters and web agencies to control the positioning
of sites on search engines.
- Dmoz
Information on and link to the Open Directory Project, managing a huge world-wide
directory of human edited sites.
- Stage
Information on the Crm, Erp and Project Management Stage 2002.
Legal
Information
Legal information relative to this site.
- Links
Constraints and guarantees about links from this site to producers or suppliers
of Crm, Erp, Project Management or eBusiness software.
- Registered
Marks
Listing of ownerships of marks, logos and products.
Resource
Articles and discussions about Crm, Erp, Project Management and eBusiness.
- Articles
Articles written by Sys&Org on various web site.
- Discussions
Discussion about various arguments on web forum.
- Links
Links to crm, Erp, eBusiness and Project Management web site.
Information
Sending an email to request company information, details of projects described
or for communication about links and trademarks.
Glossary
Glossary of terms and initials appearing in this section.
S
- Services Offered
Deals with the terms under which the company operates, describes systems with
the advantages and benefits of each and problems to be managed.
Project
Management
Introduction to Project Management.
- PM
System
Definition of a Project
Management System.
o Objectives
Objectives of a Project Management System.
o Components
Architectural, application and organisational components of a Project Management
System.
- PM
Software
Definition of Project Management Software.
o Functions
Functions required of Project Management Software.
o Features
Features required of Project Management Software.
o Users
Who are the users of Project Management Software?
- Preliminary
Analysis
What the Preliminary Analysis is, it's objectives and contents.
- Business
Plan
Objectives and contentsof a Business Plan.
- Operative
Plan
Description of an Operative Plan.
- PRM
Definition of a Progress Report, and considerations for meetings.
- Project
Led Company
Consideration of the project led company.
o Functions
Description of a function based company structure.
o Processes
Description of a process based company structure.
o Situation
Consideration of the current Project
Management situation in Italy.
- Sys&Org's
Services
Presenting Sys&Org's Project Management Services.
o PM
Systems
Running company structural projects through the creation of a Project Management
System.
o Organisation
Project Management dedicated to company organisation.
o eBusiness
Project Management dedicated to building organisation and structure
suitable for eBusiness.
o Crm
Project Management dedicated to setting up a Customer Relationship
Management system.
o Erp
Project Management dedicated to the adoption of Erp
software.
o Learning
Microsoft Project learning.
- PM Software
Link to Project Management software pages.
Crm
Introduction to Customer Relationship Management.
- Why
Crm
Discussion of why a company might decide to structure itself according to
Customer
Relationship Management principles.
- Set
up
Description of the principal phases in the creation of a Customer Relationship
Management System.
- Marketing
The relationship between Marketing and Crm.
o Prospects
The benefits of Crm software in managing potential clients.
o Campaigns
The benefits of Crm software in optimising campaigns.
o Libraries
Managing document template libraries with Crm applications.
o Telemarketing
Automation of telemarketing with Crm software
- Sales
The relationship between Sales and Crm.
o Negotiations
Management of negotiations in a Crm System.
o Tasks
Management of sales tasks with Crm software.
o Clients
The complete client picture with an integrated Erp and Crm system.
- Projects
Managing client projects or commissions in a Crm System.
o Progress
Design of a progress route with Crm software.
o Actions
Planning and tracing of actions through Crm programs.
o Installation
Managing installation and testing along the project route.
o Controls
Description of the possibility of creating management dashboards through Crm
software in order to control project progress and critical situations.
- Call
center
The call center in the Customer
Relationship Management based organisation.
o Contracts
Contract management through Crm software.
o Telephone
Calls
Planning of phone calls and the treatment of data through Crm programs.
o Actions
Planning and tracing of actions through Crm programs.
o Controls
Description of the controls possible through Crm applications.
o Renewals
Renewals as a commercial opportunity, thanks to Crm program functions.
o Situation
Advantages of data integration, both pre-sale and post-sale, in the Crm
database.
o Knowledge
Information wealth based on cases and appropriate solutions contained in the
Crm database.
- Sys&Org's
Services
Services which Sys&Org offers to companies interested in Customer Relationship
Management.
o Consultancy
Consultancy in the study, analysis and design phases of a Customer Relationship
Management System.
o Set
up
Organisational and technical support during the set up phases of a Crm
system.
o Personalisation
Personalisation of Crm programs.
o Integration
Analysis and realisation of the integration of Crm applications with
other company software.
o Training
Training on Crm products and operational support.
o Project
Management
Project
Management during the running of the project.
- Crm Software
Link to the Crm software section..
Erp
Introduction to managerial Erp software.
- Company
Engine
The function of Erp in the modern firm.
- Integration
The need for integration of Erp
application base data and other software systems.
- Personalisation
Description of the personalisable aspects in Erp software.
- Set
up
Principal aspects of setting Erp software.
- Training
Training for people involved in an Erp application installation.
- Sys&Org's
Services
Services which Sys&Org offers to clients interested in Erp software.
- Erp Software
Link to the Erp software section.
eBusiness
Introduction to business on the Internet.
- Sites
and Portals
Sites and portals for eBusiness.
- Web
Applications
Web applications enabled for eBusiness.
- Electronic
Commerce
eCommerce as an eBusiness application.
- Systems
Integration
The necessity of integrating software systems in the firm interested in eBusiness.
- Sys&Org's
Services
Services which Sys&Org offers to companies interested in any kind of eBusiness.
Company
Consultancy
Introduction to various aspects of company organisation.
- Crm
Organisational considerations when adopting Crm software.
- Development
Organisational considerations during the creation of development divisions.
- Service
Organisational considerations during the creation of service divisions.
- Project
Management Office
Organisational considerations during the creation of a Project
Management System.
- Sys&Org's
Services
Sys&Org's organisational consultancy services.
Information
Send email to request information on Project Management, Crm,
Erp,
eBusiness and company organisation, on Sys&Org's experience in
these areas, and on services offered.
Glossary
Glossary of terms and initials found in the Services section.
P
- Products
Describes the applications involved in projects managed by Sys&Org. Where
possible references are made to the software employed.
Project
Management
Introduction to Project Management applications.
- Features
Illustration of the principal features which a Project Management application
should have.
- Platform
The idea platform for Project Management Software.
- Integration
The integration features required in a Project Management program.
- Usability
Front end usability of a Project Management application.
- Accessibility
Accessibility features required in Project Management software.
- PM Services
Links to the section which deals with organisation and Project Management
services.
Crm
Introduction to Customer
Relationship Management applications.
- Features
Description of the general features which Crm software should have.
- Platform
The ideal platform for Crm
software.
- Integration
The integration features required in a Crm program.
- Usability
Front end usability of a Crm application.
- Accessibility
Accessibility features required in Crm software.
- Crm Services
Link to the section which deals with organisation and Crm services.
Erp
Introduction to Erp software.
- Features
Description of the general features which Erp software should
have.
- Platform
The ideal platform for Erp software.
- Integration
The integration features required in Erp in order to put it truly at
the heart of a company.
- Usability
Front end usability of Erp
applications.
- Erp Services
Link to the section which deals with organisation and Erp software
services.
Systems
Integration
Introduction to the necessity of integration of Crm, Erp and
eBusiness
software systems.
- When
When integration of systems and database is necessary.
- Why
Examination of why it is necessary to integrate Crm software, eBusiness
systems, Erp and Project Management applications.
- How
Ways to integrate databases.
Information
Send email to request information about Crm, Erp, eBusiness
and Project
Management products.
Glossary
Glossary of terms and initials found in the Products section.
N
- Network of Partners
Section dedicated to Sys&Org's partners.
Information
Send email to request information on partners, or to propose agreements.
Glossary
Glossary of terms and initials found in this section.