Crm, Project Management, Erp, eBusiness. Presenting Sys&Org.
The Crm, Erp, Project Management and eBusiness glossary does not have a menu. Use the back button in your browser to return.
Crm, project management, eBusiness and Erp software. Italian site version.
Crm, project management, eBusiness and Erp software. English site version.

Active cycle
Management of the offer, order, billing and invoicing of a client.

ASP
Application Solution Provider. Indicates a provider of service applications on the Web. Normally this involves payment of a monthly fee for use via remote connection of the agreed applications.

B2B
Business to Business. Solutions for the commercial and economic interaction between companies. For example, programs with which a firm can buy the services of another firm.

B2C
Business to Customer. Solutions for the commercial and economic interaction between an end user and a company. Online consumer product shops are examples of B2C.

B to Business
See B2B.

B to Customer
See B2C.

Breakeven point
Point at which the income from a project covers the costs sustained.

Client/Server
Architecture which provides workstations with software applications managing the human-machine relationship and which ask for data selection from a remote machine responsible for database manipulation.

Crm
Customer Relationship Management. Usually used when referring to programs which manage relationships with current or potential clients/customers.

Crm System
Organisation system charged with the management of relationships with clients and prospects, whether in the pre-sales phases or in the delivery or service delivery phases.

Csv
Data file save format, employed during application data transfers.

Dashboard
Form or screen showing the main or fundamental indicators and company progress information.

Datacenter
Environment purposefully equipped to house the server, with security features, access control, speedy communication lines, anti-fire precautions, generators for continuity of electricity supply.

Dmoz
See ODP.

eBusiness
Denotes all business activity carried out on the Web. Also used for programs which facilitate and simplify the carrying out of such activities.

eCommerce
Electronic Commerce. Signifies programs and systems for the management of commercial activity on the Internet.

eCrm
Crm programs built to be used on via the Web.

eProcurement
Procurement management programs built to function via the Web.

Erp
Enterprise Resource Planning. Software for managing company resources, including accounts, administration, productions, commercial cycles, bill backs, storage, income and payments on account.

eSupply
Supply chain programs built to function via the Web.

Firewall
Device normally placed between the company servers and the Internet, charged with checking communications with the aim of impeding non-authorised access.

Functional Testing
Software testing which aims to demonstrate the performance of agreed specifics or product branches.

Goal
Objective of a project.

HBP
Human Brain Project. Organisation which builds web products. The official site is www.human-brain-project.org

HBPA
Human Brain Position Analyzer. Program for the control of search engine positioning. Open source program built by the Human Brain Project organisation.

Housing
Service offered by an ISP which, for payment of an annual fee, allows the use of a portion of its own server for web sites or other applications to be used via the Internet.

Hosting
Service offered by an ISP which, for payment of an annual fee, allows the location of a client-reserved server in its own server farm.

ISP
Distributor of Internet services. Normally offers connectivity, communication lines, hosting, housing and domain name registration.

Log
Registration diary of events or messages. Used by software to record important incidents for the administrators.

Key users
Expression used to indicate those users normally involved in the pilot project, or who act as reference points during the implementation phases.

Knowledge base
Knowledge archive of the company, formed through the recording of important cases and their solutions.

Marketplace
Site for the purchase and sale of products and services.

Mdb
Microsoft Access database.

Microsoft Access
Database management program from Microsoft Inc.

Microsoft Office
Personal productivity suite from Microsoft Inc. Comprises a text processor, a database, an electronic diary, presentation software and other tools.

Microsoft Project
Product for the planning of tasks, allocation of resources, production of Gantt charts and cost reports.

Middleware
Middle software. Normally indicates a layer of software between the operative system and the application programs. Used also for the layers charged with managing data between the database and the applications.

Mpp
Save format of projects in Microsoft Project.

Object Oriented
Format of representation, analysis and planning, which provides for the abstraction of system components as individually described entities (objects) which co-operate amongst themselves.

ODBC
Database access protocol for the extraction or manipulation of data.

ODP
Open Directory Project. World-wide directory of sites edited by volunteer editors. The official organisation site is http://dmoz.org

OLAP
Data processing software for the production of statistics and reports.

Open Source
Financed or auto-financed community project for the realisation and maintenance of a product, distributed complete with source and with the authorisation to modify and redistribute it under the same conditions.

Operative Plan
Document with tasks, those responsible, times and costs of a project.

Outsourcing
Assignment by a client of the running of a system or service to an agent who then takes full responsibility for it according to the specifics agreed.

Passive Cycle
Management of the offer, order, billing and invoicing of a supplier.

Pda
Personal Digital Assistant; hand-held electronic diary with address book, scheduling, notes, etc.

Pipeline
Predefined course for the carrying out of a task. Made up of pre-fixed cornerstones which must be covered in the production or sales cycle.

PRM
Progress Report Meeting. A regular meeting for checking on the project situation.

Procurement
Indicates all activities which a company carries out to supply itself with products, services and materials for its own production cycle or for resale.

Project Management Programs
Programs used in Project Management Systems as tools for project management.

Project Management
The management of projects. See Project Management Systems and Project Management Programs.

Project Management System
Organisation system facilitating the running of tasks necessary in order to reach an objective, according to the operative plan, as well as regular checks and co-ordination of allocated resources.

Prospect
Potential client/customer who has shown an interest in the company's products.

Quality System
The sum of procedures, instructions, methods, organisation, controls and equipment which guarantee the quality of the company's product or of the processes so defined.

Resource Pool
Aggregation of resources used in projects. This might mean one or more external companies providing personnel, internal personnel, a department or a team. The pool is considered an internal supplier the resources of which are used by projects.

ROI
Return on investment. Statement reporting expected returns against a given investment.

SME
Small or medium Italian businesses.

Supply chain
Represents the movement from one company to another of a product or service. Supply chain programs are those which facilitate the exchange of documents and information between different companies.

Suspect
Person, entity, organisation or company with which there has not yet been any contact.

Team leader
Technical head of a small group of people allocated to part of a project task. For instance, the head of a tem developing the graphic art for a Crm product.

Technical Testing
Testing of software (although not exclusively) which aims to demonstrate the correctness of the installation and the basic functions (menus, program launches, printing).

Template
Model. The term is normally used to indicate a frequently re-used model document or task, with the aim of uniformity.e.

Time sheet
Document reporting the hours put in by one person, each day, in the various tasks he is charged with.

Web
Area of the Internet navigable by browsers for the viewing of sites which provide information and services.

Xml
Standard in document memorisation.

Glossary
CRM, eBusiness, Erp, Project Management

 

To return to the previous page, please use the back button in your browser or press here.