Crm, Project Management, Erp, eBusiness. Presenting Sys&Org.
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Crm, project management, eBusiness and Erp software. Italian site version.
Crm, project management, eBusiness and Erp software. English site version.

Active cycle
Management of the offer, order, billing and invoicing of a client.

Application Solution Provider. Indicates a provider of service applications on the Web. Normally this involves payment of a monthly fee for use via remote connection of the agreed applications.

Business to Business. Solutions for the commercial and economic interaction between companies. For example, programs with which a firm can buy the services of another firm.

Business to Customer. Solutions for the commercial and economic interaction between an end user and a company. Online consumer product shops are examples of B2C.

B to Business
See B2B.

B to Customer
See B2C.

Breakeven point
Point at which the income from a project covers the costs sustained.

Architecture which provides workstations with software applications managing the human-machine relationship and which ask for data selection from a remote machine responsible for database manipulation.

Customer Relationship Management. Usually used when referring to programs which manage relationships with current or potential clients/customers.

Crm System
Organisation system charged with the management of relationships with clients and prospects, whether in the pre-sales phases or in the delivery or service delivery phases.

Data file save format, employed during application data transfers.

Form or screen showing the main or fundamental indicators and company progress information.

Environment purposefully equipped to house the server, with security features, access control, speedy communication lines, anti-fire precautions, generators for continuity of electricity supply.

See ODP.

Denotes all business activity carried out on the Web. Also used for programs which facilitate and simplify the carrying out of such activities.

Electronic Commerce. Signifies programs and systems for the management of commercial activity on the Internet.

Crm programs built to be used on via the Web.

Procurement management programs built to function via the Web.

Enterprise Resource Planning. Software for managing company resources, including accounts, administration, productions, commercial cycles, bill backs, storage, income and payments on account.

Supply chain programs built to function via the Web.

Device normally placed between the company servers and the Internet, charged with checking communications with the aim of impeding non-authorised access.

Functional Testing
Software testing which aims to demonstrate the performance of agreed specifics or product branches.

Objective of a project.

Human Brain Project. Organisation which builds web products. The official site is

Human Brain Position Analyzer. Program for the control of search engine positioning. Open source program built by the Human Brain Project organisation.

Service offered by an ISP which, for payment of an annual fee, allows the use of a portion of its own server for web sites or other applications to be used via the Internet.

Service offered by an ISP which, for payment of an annual fee, allows the location of a client-reserved server in its own server farm.

Distributor of Internet services. Normally offers connectivity, communication lines, hosting, housing and domain name registration.

Registration diary of events or messages. Used by software to record important incidents for the administrators.

Key users
Expression used to indicate those users normally involved in the pilot project, or who act as reference points during the implementation phases.

Knowledge base
Knowledge archive of the company, formed through the recording of important cases and their solutions.

Site for the purchase and sale of products and services.

Microsoft Access database.

Microsoft Access
Database management program from Microsoft Inc.

Microsoft Office
Personal productivity suite from Microsoft Inc. Comprises a text processor, a database, an electronic diary, presentation software and other tools.

Microsoft Project
Product for the planning of tasks, allocation of resources, production of Gantt charts and cost reports.

Middle software. Normally indicates a layer of software between the operative system and the application programs. Used also for the layers charged with managing data between the database and the applications.

Save format of projects in Microsoft Project.

Object Oriented
Format of representation, analysis and planning, which provides for the abstraction of system components as individually described entities (objects) which co-operate amongst themselves.

Database access protocol for the extraction or manipulation of data.

Open Directory Project. World-wide directory of sites edited by volunteer editors. The official organisation site is

Data processing software for the production of statistics and reports.

Open Source
Financed or auto-financed community project for the realisation and maintenance of a product, distributed complete with source and with the authorisation to modify and redistribute it under the same conditions.

Operative Plan
Document with tasks, those responsible, times and costs of a project.

Assignment by a client of the running of a system or service to an agent who then takes full responsibility for it according to the specifics agreed.

Passive Cycle
Management of the offer, order, billing and invoicing of a supplier.

Personal Digital Assistant; hand-held electronic diary with address book, scheduling, notes, etc.

Predefined course for the carrying out of a task. Made up of pre-fixed cornerstones which must be covered in the production or sales cycle.

Progress Report Meeting. A regular meeting for checking on the project situation.

Indicates all activities which a company carries out to supply itself with products, services and materials for its own production cycle or for resale.

Project Management Programs
Programs used in Project Management Systems as tools for project management.

Project Management
The management of projects. See Project Management Systems and Project Management Programs.

Project Management System
Organisation system facilitating the running of tasks necessary in order to reach an objective, according to the operative plan, as well as regular checks and co-ordination of allocated resources.

Potential client/customer who has shown an interest in the company's products.

Quality System
The sum of procedures, instructions, methods, organisation, controls and equipment which guarantee the quality of the company's product or of the processes so defined.

Resource Pool
Aggregation of resources used in projects. This might mean one or more external companies providing personnel, internal personnel, a department or a team. The pool is considered an internal supplier the resources of which are used by projects.

Return on investment. Statement reporting expected returns against a given investment.

Small or medium Italian businesses.

Supply chain
Represents the movement from one company to another of a product or service. Supply chain programs are those which facilitate the exchange of documents and information between different companies.

Person, entity, organisation or company with which there has not yet been any contact.

Team leader
Technical head of a small group of people allocated to part of a project task. For instance, the head of a tem developing the graphic art for a Crm product.

Technical Testing
Testing of software (although not exclusively) which aims to demonstrate the correctness of the installation and the basic functions (menus, program launches, printing).

Model. The term is normally used to indicate a frequently re-used model document or task, with the aim of uniformity.e.

Time sheet
Document reporting the hours put in by one person, each day, in the various tasks he is charged with.

Area of the Internet navigable by browsers for the viewing of sites which provide information and services.

Standard in document memorisation.

CRM, eBusiness, Erp, Project Management


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