and the Customer Situation
the integration of the its own database, Crm
software prepares operational account summaries for the customer,
rich in information and very up to date.
The Crm application allows the easy creation of a schedule containing
the following sections:
- administrative information
- actions carried out
- active contracts
- invoices in progress
- opportunities in progress
- open cases and needs
Such a schedule supplies the Project Manager, Account Manager, service
staff and Call Center operators with a complete picture of the
Relationship Management, putting the customer as the
centre of attention, concentrates corporate energies.