Customer Relationship Management

Customer Relationship Management (Crm) groups together in a company all the activities and tools necessary for the management of operational, economic and informative relationships with and about the client.

Crm extends from the management of new names to statistics of what they have been sold, including client needs, actions and projects.

The Customer Relationship Management System pinpoints the mix of necessary company functions, procedures and tools.

Crm software is the term applied to all of the applications and programs necessary to carry out the operations provided for in the Crm System.