of a Customer Relationship Management System
system means creating from scratch an internal company organisational
structure, or contorting the existing one.
In taking such a decision, the management must have available data which
goes beyond technical aspects of the platform or Crm software.
The appraisals must consider the impact upon employees and the required
modifications to documentation and control channels.
It is necessary to study new operational performance indicators and
related methods and plans of control. The costs of the setting up exercise
to be considered must include programmed system support, periodic implementations,
corrective modifications and software updates, over and above licenses
The visitor is invited to visit the Crm section for further details
of such activities.