Creation of Customer Service Centres

The customer service centre or internal helpdesk is a delicate function in the company's organisational system, both due to it's visibility and the difficulty of running it.

The need to contain costs involves the creation of an efficient structure with the following features:

- ability to produce wealth from its own experiences
- little influenced by high turnover
- rigorous in the definition of competence and services
   supplied
- manage customer satisfaction in an objective fashion.